Automation
Restaurant reviews
Google, Tripadvisor: every review gets a personal reply, and criticism is flagged to you.
€5 per monthEvery day at 3 pm, between services
Customer serviceAutomation
Complaint tracking
The agent keeps the list of complaints in Freshdesk, checks response times every day, nudges the team on overdue cases and sends a progress update to any customer who has been waiting for more than 48 hours.
Use this template
€9 per month, estimatedPrice confirmed before launch
What the agent does
Monday to Friday at 9 am
- 1Check. Response time for each complaint.
- 2Nudge. The team on overdue cases.
- 3Update. Customers who are waiting.
Sample deliverable
12 open complaints, 3 overdue
- #771 (damaged on delivery): 4 days. Customer updated, team nudged.
- #779 (refund): 2 days, waiting on the bank.
- Message: Daily complaints update
Connectors
Freshdesk: track complaints
Slack: nudge the team
Already set up for you
- Target time
- 48 hours
What you'll be asked
- Which Slack channel should be used to nudge the team?
Who it's for
About 22 runs a month, standard business logic and 6 actions per run (emails sent): Essential tier.
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Every ticket gets a suggested reply drawn from your knowledge base.
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