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futureagent

Customer serviceAutomation

Ticket replies

As soon as a ticket arrives in Zendesk, the agent categorizes it (delivery, billing, technical), looks for the answer in your knowledge base and past tickets, and leaves a reply as an internal note, ready to send.

Use this template

€49 per month, estimatedPrice confirmed before launch

Or launch it from WhatsApp

What the agent does

Whenever a new ticket comes in

  1. 1Read. The new ticket.
  2. 2Categorize. Category and urgency.
  3. 3Reply. Suggested reply as an internal note.

Sample deliverable

Ticket #4821, delivery (normal urgency)
Suggested reply: "Hello Ms Caron, your parcel left our warehouse yesterday and will be delivered on Thursday. Here's the tracking link…"

  • Message: Suggested reply as an internal note

Connectors

  • ZendeskZendesk: read tickets and leave the reply

Already set up for you

Sending
Internal note: a human sends it
Categories
Delivery, billing, technical, other

What you'll be asked

  • How should the replies be signed?

Who it's for

About 300 runs a month, simple task and 3 actions per run: Expert tier.

Learn more

In the same category