Automation
Website watchdog
Your site checked every 2 hours, with an alert as soon as it goes down or slows down.
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IT and DevOpsAutomation
Internal IT assistant
When a colleague posts in the #it-support channel, the agent understands the request, answers right away if the fix is known (password, printer, VPN), and otherwise creates a Jira ticket with all the useful details and notifies the person in charge.
Use this template
€19 per month, estimatedPrice confirmed before launch
What the agent does
On every message in #it-support
- 1Read. Understand the request and its urgency.
- 2Answer. Give the steps if the fix is known.
- 3Escalate. Otherwise, create a complete ticket.
Sample deliverable
Request from Marc: “The VPN has been rejecting my login since this morning”
Reply: “Your password expired yesterday. Change it on the portal, then reconnect to the VPN. If that doesn't work, I'll open a ticket.”
- Message: Answer or ticket created
Connectors
Slack: read requests and reply
Jira: create the tickets
Already set up for you
- Channel
- #it-support
- Escalation
- Jira ticket and a mention of the IT lead
What you'll be asked
- Which common fixes can the agent give?
Who it's for
About 150 runs a month, simple task and 3 actions per run: Advanced tier.
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